Patron Support

Patron FAQs

Please reach out to the organisation directly for the web address for to purchase tickets. You can also reach our help desk at

CLICK HERE to go to BookTix Live, where there is also a full help page and live chat for support.

If you are purchasing through the BookTix online box office, you will need to make your purchase via credit card. You can reach out to the organisation directly if you’d like to discuss payment options outside of our box office.

You can contact patron support – contact information is listed at the bottom of the box office’s website.

Most likely you purchased a ticket through our system for your local school or theatre’s recent event. BookTix is an online ticketing vendor – we help schools, theater companies, dance studios, and other organisations sell tickets to their livestreamed shows and events. If you don’t recall purchasing tickets to an event recently, you can reach out to us with your name, charge amount and date, and we can look up the charge for you. Send us an email at

Sure! If you let us know the name of the organisation, and the name and email address used to purchase the tickets, we would be happy to re-send the email! You can always log into your user account to re-print your tickets as well.

Each organization we work with will maintain their own refund or exchange policy, so you will need to contact this organisation directly. You can find their contact information listed at the bottom of the box office website.

Not to worry! On the login screen, you can select “Forgot Your Password?”. Once you enter your email address, a temporary password will be emailed to you. If you don’t see the email right away, be sure to check your spam/junk folder!

For your safety and security, we do require that you create a user account to purchase tickets.

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